15.11.2023

Empowering Our Team with Effective Conflict Resolution and Communication Skills

  • Banke Team
Empowering Our Team with Effective Conflict Resolution and Communication Skills

We recognize that continuous learning and development are crucial for our company to thrive. That’s why we recently invested in a 3-day course on conflicts and communication from EUC Syd.

Key Takeaways:

Distinguish between professional service-oriented behavior and conflict-promoting and conflict-reducing behavior.
Utilize simple techniques for handling conflicts with a background in understanding people’s psychological games and different roles.
Demonstrate an understanding of crisis reactions.
Employ effective conversation techniques to show empathy and handle aggressive episodes in an appropriate, less confrontational way.

Empowering our team with the skills they need to succeed is an investment in the company’s future. Moreover, such interactive courses also help with team building.

 

Our Team with Effective Conflict Resolution

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